Investing in a Moruxo live edge table isn’t just about bringing home furniture it’s an experience of craftsmanship, natural beauty, and sustainability.
Each Moruxo piece is carefully handmade, and to give you peace of mind, Moruxo also offers a limited warranty.
This guide explains everything you need to know: what’s covered, what’s excluded, and how to file a warranty claim if you ever need one.
Our goal is to make sure you fully understand your rights and can protect your investment.
What Moruxo Covers
Moruxo warranty assures that your furniture is free from major structural and material defects.
1) Workmanship
Any defects caused by the manufacturing process are covered. This includes issues like:
- Loose or weak joints
- Incorrect fittings or assembly errors
- Finish issues that occurred during production.
2) Material Defects
If the wood or other materials used in your table have flaws that compromise its structural integrity such as large cracks or splits we will repair or replace your item.
What Moruxo Does Not Cover
The Moruxo Limited Warranty does not cover the following:
- Natural color or graining variations in wood, lacquer, or other materials.
- Scratches, chips, tears, or glass/mirror breakage from normal household use or negligence.
- UV damage, including fading, shading, and shrinking.
- Damage incurred during transit or moving if not reported immediately.
- Metal oxidation natural aging process.
- Infestation by insects, mold, or other organisms.
- Anything outside of major structural malfunctions normal wear and tear is excluded.
Customer Responsibility
It’s important to understand these natural variations and take proper care of your handmade furniture to avoid unnecessary damage.
How to File a Warranty Claim
If you believe your Moruxo furniture qualifies for a warranty claim, follow these steps to ensure a smooth process:
1) Notify Within 30 Days
You must inform Moruxo within 30 days of taking possession of your furniture. Claims reported after this period will be denied.
2) Provide Proof of Purchase
Include your invoice, receipt, or any other valid purchase documentation. This verifies that you are the original customer eligible for warranty coverage.
3) Submit Clear Documentation
Provide:
- Photos or videos clearly showing the defect.
- Detailed description of the issue, including when and how you discovered it.
If the damage was visible during delivery, report it immediately to both the shipping company and Moruxo.
4) Await Evaluation & Instructions
Moruxo will review your claim and inform you whether the product will be repaired, replaced, or if additional steps are required.
5) Follow Authorized Process
- Only use Moruxo’s approved process for repairs or returns.
- DIY fixes or third-party modifications may void your warranty.
6) Keep All Communication
Save emails, receipts, and any correspondence with Moruxo they may be helpful if there’s a dispute or follow-up request.
Conclusion
Moruxo’s limited warranty is clear and customer-friendly covering major workmanship and material defects while excluding natural variations, misuse, and normal wear.
By inspecting your table immediately on delivery, reporting any issues promptly, and following the correct claim procedure you can enjoy your live edge furniture with confidence and get quick support if something goes wrong.
Frequently Asked Questions (FAQs)
1. How long does Moruxo’s warranty last?
The Moruxo limited warranty is valid for 30 days from the day you take possession of your furniture.
2. Is normal wear and tear covered?
No. Everyday scratches, fading, and natural wood grain variations are not considered defects and are not covered.
3. What documents do I need to file a claim?
You will need your proof of purchase (invoice or receipt), clear photos or videos of the defect, and a short written description of the issue.
4. Can DIY repairs or modifications void my warranty?
Yes. Unauthorized modifications or repairs can void your warranty. Always contact Moruxo before attempting any fixes.
